As laid out in our tpm Ambition statement, we uphold the tpm values and promises to customers by inviting feedback on our services from staff, learners and employers.

Whilst we always aim to deliver the highest quality apprenticeship training, skills development and support, occasionally things can go wrong. We must understand how and where we went wrong to take action that puts things right. 

If you have a concern or complaint about any aspect of our services, please fill out our Customer Feedback and Complaints form.

Fill out a tpm Customer Feedback and Complaints form

Download our Feedback and Complaints Policy to find out how your feedback will be dealt with