team leading course liverpool

Operational or Departmental Manager (Level 5)

An operations or department manager manages teams and/or projects, achieving operational or departmental goals and objectives as part of the organisation’s strategy.

This apprentice standard is suited to people who are currently working in or want to work as a professional manager from all sectors and all sizes of organisations. tpm will tailor the course content with the employer to meet the needs of their specific industry sectors and individual apprentice. It will develop the knowledge, skills, and behaviours though off-the-job training, which can be applied back into the workplace.

Key Facts

You will gain a level 5 apprenticeship standard. If you have not previously passed Level 2 maths and English, you can also achieve equivalent qualifications as part of your apprenticeship

Typically, 2.5 years

A programme of structured on and off-the-job training. This can include classes at the tpm training centre, webinars, workshops and practice sessions on skills and professional behaviour, self-directed learning, and distance learning. A minimum of 20% of your contracted working hours must be spent on off-the-job training. You will be provided with more detailed information on this.

You will have a tpm personal trainer who will support you by phone and email. They visit you in the workplace every 6 to 8 weeks to review progress, plan your next steps and identify any specific support you need.

Course content

This apprenticeship standard will give you a full portfolio of professional skills, behaviours and knowledge required to be an effective Operations Manager, Regional Manager, Divisional Manager Department Manager or Specialist Manager. These include:

  • Operational management
  • Project management
  • Finance
  • Leading people
  • Managing people
  • Building relationships
  • Communication
  • Self-awareness
  • Management of self
  • Decision making
  • Taking responsibility
  • Inclusivity
  • Agility
  • Professionalism

The actual course content will depend on the needs of your specific job role.

Apprenticeship journey

Step 1 Initial assessment
Initial and diagnostic assessments are carried out to establish your levels of English and maths. Skills scans are also completed with your trainer to accredit your prior learning and achievements. This is so you don’t undertake training for skills you already have. Your trainer will ask you about any learning difference you have e.g. dyslexia, so they can put additional training support in place.

Step 2 Training
The main phase of your apprenticeship is when you undertake your programme of on and off-the-job training.  A learning plan will be developed specifically for you, using your job role as the guide.  A minimum of 20% of your contracted working hours must be spent on off-the-job training. Through a variety of learning activities, you will develop your knowledge skills and professional behaviour, including attending skills sessions at the tpm training centre, webinars, workshops, tpm online, and distance learning.  You will also undertake regular mock assessments to test your competence.

Step 3 Gateway
This is a point towards the end of your apprenticeship when you engage in discussions and decision-making sessions with your trainer and your employer to assess whether you are ready for your end point assessment or whether you need additional training. You must have also achieved Functional Skills to Level 2 (or GCSE), and you must be deemed competent in all your skills, knowledge, and behaviours.

Step 4 End Point Assessment
This is the last stage of your apprenticeship, where the skills, knowledge and professional behaviours you have acquired will be assessed by the independent end point assessor IEPA. You will showcase your skills, knowledge and behaviours to the IEPA in the form of reflection, evidence presentation and interview. You will have a professional discussion underpinned by the evidence portfolio you will have built up. In addition, you will complete a project proposal and a presentation with questioning.


On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership and Management. Those with three years’ of management experience can apply for Chartered Manager Status through the CMI.

To apply
Speak to your employer to ensure you have their support to undertake this apprenticeship standard as they play an important role in the training process. The team at tpm are always available to provide advice to you and your employer. Call 0151 709 6000 for more details on how to apply.